Your order will be sent by either Royal Mail or DPD. All orders are sent out the same day (if the payment has cleared before 2pm) or the next working day. We’ll send you a confirmation email on dispatch of your order.
Please note: weekends & bank holidays are not working days
All our orders are sent out with FREE UK delivery* and should be with you in 2-3 working days
*larger items may cost extra to highlands and islands, eg. gun safes, hide poles, heavier/longer items
If you require any additional information please email us at email@example.com
Size – If you receive an item and it does not fit you can return it for a different size (extra outbound P&P cost will occur)
Refund – If the product is faulty a replacement or a refund will be offered
If you change your mind – You can send the product back to us (at your cost)
Time Limit – Returns accepted within 14 days after the item is delivered
Wrong item sent – If you receive the wrong item please contact us by email or by phone (once we receive the item back we will dispatch the correct item)
Item condition: Returned items should be in the original packaging/box with all original materials, instructions, bag and/or header card. All items must be properly protected and/or wrapped on return – do not sticker/attach address to original boxes (ie cardboard boot boxes) please wrap in brown paper or bag and then sticker.
Returning an item:
If you would like to return your orders please contact us at firstname.lastname@example.org for returns information
Exchange for a different colour/size:
To exchange an item, please contact us by email within 14 days of receiving your order and please ensure all labels/tags are still attached and include a note of your order #, email address, full name and address and instructions.
Bladed items and knives:
By purchasing a knife or bladed product from our store you are confirming you are 18 years of age or older. A scan of your passport or photographic driving licence must be sent before your order is dispatched.
We do not store credit card details nor do we share financial details with any 3rd parties.